Customer Care
Every GILT TRIP piece is carefully inspected before it’s packed and shipped to you. We recommend checking your order upon arrival to ensure everything is as expected.
Please note that all prices and policies are subject to change without prior notice.
RETURNS POLICY
Please choose your GILT TRIP purchase carefully as there is no refund or exchange for change of mind or items that have been worn;
Should you receive a faulty or damaged item, please do not remove any tags and do not try on items, especially earrings. Contact us at hello@gilttrip.com.au immediately and please include photos and a description of faulty or damaged item(s).
Know Your Size
We want your ring to fit just right. Please be sure of your ring size before placing your order, as GILT TRIP cannot offer returns or exchanges for rings that don’t fit correctly.
Not sure of your size? We recommend getting professionally measured or using a reliable ring sizer before purchasing. A well-fitted ring is always worth the extra moment to double-check.
Please Read the Details
We take care to include all the important info, like chain lengths, stone sizes, and materials in each product description.
Before purchasing, we recommend reading the full details to be sure the piece is just what you’re looking for. It helps avoid surprises and ensures you know exactly what to expect when your GILT TRIP treasure arrives.
If you require further assistance for your purchase outside of this returns policy, please contact hello@gilttrip.com.au
Any returns are made at the discretion of GILT TRIP
SHIPPING & DELIVERY RESPONSIBILITY
Once your order has been dispatched and is in the hands of Australia Post, it is no longer under the control of Gilt Trip. We do our best to ensure your parcel is securely packaged and shipped with tracking and signature on delivery, but we are not responsible for delays, loss, or damage that may occur during transit.
In the rare event that a parcel is lost or delayed, please contact Australia Post directly with your tracking number. All parcels are insured, and claims for lost items will need to be lodged through Australia Post.
DOMESTIC
All domestic shipping will incur a cost of $20.00
All items will be sent securely via Registered Post with signature required upon delivery.
INTERNATIONAL
All items will be shipped via FED EX or Australia Post and is charged at A$30.00 per shipment. Charges may be vary depending on location. Contact us for more information at hello@gilttrip.com.au
Please note, your order may be subject to import tax, custom duties and other fees and is the sole responsibility of the buyer.
Please ensure your postal address is correct prior to shipping as GILT TRIP is not responsible for items shipped to an incorrect address.
GILT TRIP is not responsible for delays in shipping or delivery due to forces of nature or other events outside of our control.
CARE AND CLEANING
To ensure your jewellery stays beautiful and lasts a lifetime, follow these helpful guidelines:
Apply any beauty products, such as perfumes, hairspray and deodorant before putting on your jewellery;
Please remove jewellery prior to swimming, showering , exercising or other activities that involve the use of chemicals;
Please store your jewellery in the packaging/boxes provided.
If you would like your GILT TRIP jewellery cleaned or refreshed, please contact us at hello@gilttrip.com.au for more information.
PRIVACY POLICY
Gilt Trip manages personal information in accordance with The Privacy Act (1988). This means that personal data is protected under the conditions relating to the processing of the data only.
Your personal information is saved only as long as it’s required to complete the purposes for which the data was collected in accordance with any sales. It may be possible to save the data for longer if required to comply with legal requirements or to monitor the legal interests of Gilt Trip.
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